swifthaven Terms of Service

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Welcome to swifthaven. These Terms of Service ("Terms") set out the rules that apply when you visit or use the swifthaven website, mobile platform, product offerings, and customer support services. By browsing our platform or placing an order, you confirm that you accept these Terms.

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1. Acceptance of Terms

When you access or use any service offered by swifthaven, you confirm that you have reviewed, comprehended, and consented to these Terms together with every applicable law and regulation. Should you disagree with any portion of these Terms, you are not permitted to use our website or services.

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2. Use of Website & Account Responsibilities

• Eligibility: You must be 18 years or older, or have reached the age of legal majority where you reside, to purchase through this website.
• Prohibited Conduct: You agree to use our platform solely for lawful, personal, non-commercial purposes. You must not:
  • Participate in fraudulent activity or submit false orders;
  • Deploy automated bots, scrapers, or similar tools to harvest product data or pricing without authorization;
  • Attempt to breach site security, data infrastructure, or user accounts;
  • Resell swifthaven products for commercial gain without express written authorization.
• Account Security: You are responsible for keeping your account credentials confidential and for every activity that takes place under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We work diligently to present accurate product images, specifications, nutritional facts, allergen warnings, and pricing. Even so, typographical errors or stock discrepancies may occasionally arise.
• Price & Order Corrections: Where an obvious pricing or typographical mistake is identified, swifthaven may correct the error and modify or cancel any affected orders before dispatch, issuing a full refund for any charged amount.
• Perishable Goods: Minor variations in weight, appearance, or ripeness may naturally occur for fresh or perishable items. Allergen information is provided for reference; customers with severe allergies should review product packaging labels carefully.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website is contingent on availability and order verification. We may limit order quantities or cancel orders suspected of fraudulent activity or terms violation.
• Payment Processing: All payments are encrypted using SSL/TLS encryption and processed through PCI-DSS compliant payment gateways. Full payment is required prior to order dispatch.
• Order Modifications & Cancellations: Requests to cancel or update an order must be submitted within 1 hour of order placement by contacting [email protected]. Once an order has entered dispatch processing, it cannot be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which are incorporated into these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are detailed in our Shipping Policy.
• Returns & Refunds: Returns, return eligibility, damage claims, and refund processing timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

All original content on swifthaven's platform — including text, graphical designs, logos, software, product branding, and trade names — is the exclusive property of swifthaven and protected by international copyright, trademark, and intellectual property laws. Unauthorized reproduction or distribution is strictly prohibited.

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7. Limitation of Liability

To the fullest extent allowed by applicable law, swifthaven is not responsible for indirect, incidental, special, or consequential damages arising from your use of our platform, products, or services. Our total aggregate liability for any claim connected to a transaction will not exceed the amount you paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and construed under the laws of the State of Delaware, United States, disregarding any conflict-of-law rules. Any dispute or claim connected to these Terms or your purchase must first be submitted to swifthaven's support team for informal resolution.

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9. Changes to These Terms

swifthaven may update or revise these Terms at any time. Material updates will be communicated by posting the revised terms on our website. Continued use of our website or services following any updates constitutes acceptance of the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: swifthaven
• Customer Support Email: [email protected]
• Customer Support Phone: 13035072505
• Physical Business Address: 1830 SW 36TH WAY, REDMOND, OR 97756, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST